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"code" : "HOW_TO_BETTER_USE_MY_PRODUCT",
"name" : "Hoe kan ik mijn product beter gebruiken?"
}
}, {
"code" : "360",
"isFaqMedia" : false,
"media" : "",
"question" : "Hoe kan ik de deltakop onderhouden?",
"response" : "Voordat je begint met stofzuigen, zorg ervoor dat de borstelharen onder de deltakop geen vezels, pluizen of haren bevatten.",
"theme" : {
"code" : "HOW_TO_BETTER_USE_MY_PRODUCT",
"name" : "Hoe kan ik mijn product beter gebruiken?"
}
}, {
"code" : "1996",
"isFaqMedia" : false,
"media" : "",
"question" : "Eerste gebruik",
"response" : "",
"theme" : {
"code" : "HOW_TO_BETTER_USE_MY_PRODUCT",
"name" : "Hoe kan ik mijn product beter gebruiken?"
}
}, {
"code" : "359",
"isFaqMedia" : false,
"media" : "",
"question" : "Hoe moet ik het schuimfilter onderhouden als ik de stofbak leeg?",
"response" : "Je moet het schuimfilter van tijd tot tijd schoonmaken, dit helpt ter berscherming van de motor. Je kunt het schuimfilter schoonmaken in warm water met afwasmiddel. Hierna spoel je het schuimfilter goed door en laat je het goed drogen voordat je deze terugplaatst.",
"theme" : {
"code" : "MAINTENANCE_AND_CLEANING",
"name" : "Onderhoud en reiniging"
}
}, {
"code" : "1998",
"isFaqMedia" : false,
"media" : "",
"question" : "Hoe reinig ik de borstel?",
"response" : "",
"theme" : {
"code" : "MAINTENANCE_AND_CLEANING",
"name" : "Onderhoud en reiniging"
}
}, {
"code" : "1997",
"isFaqMedia" : false,
"media" : "",
"question" : "Hoe maak ik het filter en het stofreservoir schoon?",
"response" : "",
"theme" : {
"code" : "MAINTENANCE_AND_CLEANING",
"name" : "Onderhoud en reiniging"
}
}, {
"code" : "1999",
"isFaqMedia" : false,
"media" : "",
"question" : "Hoe leeg ik het stofreservoir?",
"response" : "",
"theme" : {
"code" : "MAINTENANCE_AND_CLEANING",
"name" : "Onderhoud en reiniging"
}
}, {
"code" : "1923",
"isFaqMedia" : false,
"media" : "",
"question" : "Het apparaat stopt tijdens gebruik en één of meer lampjes knipperen snel.",
"response" : "Mogelijk raakt het apparaat oververhit.
Zet het apparaat uit en laat dit minimaal 1 uur afkoelen.
Neem contact op met de klantenservice als het probleem aanhoudt.",
"theme" : {
"code" : "TECHNICAL_SUPPORT",
"name" : "Technische ondersteuning"
}
}, {
"code" : "1922",
"isFaqMedia" : false,
"media" : "",
"question" : "De oplader is aangesloten, maar het apparaat wordt niet opgeladen.",
"response" : "De oplader is niet correct op het apparaat aangesloten of werkt niet goed.
Controleer of de oplader correct is aangesloten of neem contact op met een erkend servicecentrum voor een andere oplader.",
"theme" : {
"code" : "TECHNICAL_SUPPORT",
"name" : "Technische ondersteuning"
}
}, {
"code" : "1924",
"isFaqMedia" : false,
"media" : "",
"question" : "Het apparaat is gestopt nadat het oplaadlampje heeft geknipperd.",
"response" : "De accu van het apparaat is volledig leeg. Laad het apparaat opnieuw op.",
"theme" : {
"code" : "TECHNICAL_SUPPORT",
"name" : "Technische ondersteuning"
}
}, {
"code" : "1921",
"isFaqMedia" : false,
"media" : "",
"question" : "De oplader wordt heet.",
"response" : "Dat is volkomen normaal. De stofzuiger kan zonder risico permanent op de oplader aangesloten blijven.",
"theme" : {
"code" : "TECHNICAL_SUPPORT",
"name" : "Technische ondersteuning"
}
}, {
"code" : "1926",
"isFaqMedia" : false,
"media" : "",
"question" : "De aangedreven borstel stopt tijdens het gebruik van de stofzuiger.",
"response" : "De thermische beveiliging is ingeschakeld.
Zet de stofzuiger uit. Controleer of niets de rotatie van de borstel belemmert. Als je een belemmering ziet, verwijder je deze en reinig je de aangedreven borstel. Vervolgens zet je de stofzuiger aan.",
"theme" : {
"code" : "TECHNICAL_SUPPORT",
"name" : "Technische ondersteuning"
}
}, {
"code" : "1927",
"isFaqMedia" : false,
"media" : "",
"question" : "De stofzuiger zuigt slecht of maakt een fluittoon.",
"response" : "• De buis of slang is deels geblokkeerd: verwijder obstakels.
• Het stofreservoir is vol: leeg en reinig dit.
• Het stofreservoir is niet correct geplaatst: plaats het reservoir correct.
• De zuigmond is vies: verwijder de aangedreven borstel en reinig de zuigmond.
• Het schuimfilter ter bescherming van de motor is vol: reinig dit.",
"theme" : {
"code" : "TECHNICAL_SUPPORT",
"name" : "Technische ondersteuning"
}
}, {
"code" : "1925",
"isFaqMedia" : false,
"media" : "",
"question" : "De aangedreven borstel werkt niet correct of maakt geluid.",
"response" : "• De draaiborstel of slang kan niet vrij bewegen: schakel de stofzuiger uit en reinig het onderdeel.
• De borstel is versleten: neem contact op met een erkend servicecentrum voor een andere borstel.
• De riem is versleten: neem contact op met een erkend servicecentrum voor een andere riem.",
"theme" : {
"code" : "TECHNICAL_SUPPORT",
"name" : "Technische ondersteuning"
}
}, {
"code" : "1928",
"isFaqMedia" : false,
"media" : "",
"question" : "Tijdens het opladen van de stofzuiger, knipperen één of meer lampjes snel.",
"response" : "Er wordt niet de correcte oplader gebruikt of de oplader is stuk.
Neem contact op met een erkend servicecentrum voor een andere oplader.",
"theme" : {
"code" : "TECHNICAL_SUPPORT",
"name" : "Technische ondersteuning"
}
}, {
"code" : "409",
"isFaqMedia" : false,
"media" : "",
"question" : "Wat moet ik doen als het elektriciteitssnoer van het apparaat is beschadigd?",
"response" : "Gebruik het apparaat niet. Laat het snoer vervangen door een erkend reparatiecentrum om gevaar te voorkomen.",
"theme" : {
"code" : "TECHNICAL_SUPPORT",
"name" : "Technische ondersteuning"
}
}, {
"code" : "354",
"isFaqMedia" : false,
"media" : "",
"question" : "Waarom blijft het rode oplaad lampje aan?",
"response" : "Het product wordt voortdurend geladen als de stekker in het stopcontact zit. Hierdoor blijft de batterij vol en kun je het meteen gebruiken.",
"theme" : {
"code" : "TECHNICAL_SUPPORT",
"name" : "Technische ondersteuning"
}
}, {
"code" : "355",
"isFaqMedia" : false,
"media" : "",
"question" : "Waarom laadt mijn stofzuiger niet op (het laderlampje blijft aan na een lange laadtijd, meer dan 8 uur)?",
"response" : "Het laderlampje gaat alleen uit als de batterijen volledig opgeladen zijn (dit duurt tot 16 uur).",
"theme" : {
"code" : "TECHNICAL_SUPPORT",
"name" : "Technische ondersteuning"
}
}, {
"code" : "356",
"isFaqMedia" : false,
"media" : "",
"question" : "De rolborstel op de deltakop draait niet meer. Wat moet ik doen?",
"response" : "Controleer of er vezels, pluizen en haren vastzitten in de haren van de rollerborstel - verwijder indien nodig.",
"theme" : {
"code" : "TECHNICAL_SUPPORT",
"name" : "Technische ondersteuning"
}
}, {
"code" : "357",
"isFaqMedia" : false,
"media" : "",
"question" : "Waarom stopt mijn product tijdens het stofzuigen?",
"response" : "Als de veiligheidsfunctie in werking is gesteld, schakel je je stofzuiger uit en controleer je of de borstels onder de deltakop vrij zijn en niet geblokkeerd worden doordat vezels, pluizen, haren, etc. in de weg zitten.",
"theme" : {
"code" : "TECHNICAL_SUPPORT",
"name" : "Technische ondersteuning"
}
}, {
"code" : "2054",
"isFaqMedia" : false,
"media" : "",
"question" : "Waarom lopen de prestaties van mijn stofzuiger terug?",
"response" : "Controleer het filter. Vervang het filter als het in slechte staat is.
Maak het stofreservoir leeg.
Controleer de staat van de borstel en reinig of vervang deze.",
"theme" : {
"code" : "TECHNICAL_SUPPORT",
"name" : "Technische ondersteuning"
}
}, {
"code" : "2055",
"isFaqMedia" : false,
"media" : "",
"question" : "Waarom zuigt de stofzuiger slechter?",
"response" : "Controleer of de accu volledig is opgeladen na een volledige oplaadcyclus.
Vervang de accu als deze niet goed werkt.",
"theme" : {
"code" : "TECHNICAL_SUPPORT",
"name" : "Technische ondersteuning"
}
}, {
"code" : "739",
"isFaqMedia" : false,
"media" : "",
"question" : "Waar kan ik mijn apparaat weggooien aan het einde van de levensduur?",
"response" : "Je apparaat bevat veel materialen die geschikt zijn voor hergebruik of recycling. Breng het naar een verzamelpunt voor afval.",
"theme" : {
"code" : "VARIOUS_TOPICS",
"name" : "Andere vragen"
}
}, {
"code" : "1467",
"isFaqMedia" : false,
"media" : "",
"question" : "Ik heb mijn nieuwe apparaat net uitgepakt en volgens mij ontbreekt een van de onderdelen. Wat moet ik doen?",
"response" : "Als je denkt dat een onderdeel ontbreekt, bel dan de klantenservice en wij zullen je helpen een geschikte oplossing te vinden.",
"theme" : {
"code" : "VARIOUS_TOPICS",
"name" : "Andere vragen"
}
}, {
"code" : "740_ROW",
"isFaqMedia" : false,
"media" : "",
"question" : "Waar kan ik accessoires, verbruiksgoederen of reserveonderdelen voor mijn apparaat kopen?",
"response" : "Ga naar de rubriek “Accessoires” op de website. Daar vind je gemakkelijk alles wat je nodig hebt voor je product.",
"theme" : {
"code" : "VARIOUS_TOPICS",
"name" : "Andere vragen"
}
}, {
"code" : "925_ROW",
"isFaqMedia" : false,
"media" : "",
"question" : "Wat zijn de garantievoorwaarden voor mijn apparaat?",
"response" : "Je vindt meer gedetailleerde informatie in de rubriek Garantie op deze website.",
"theme" : {
"code" : "VARIOUS_TOPICS",
"name" : "Andere vragen"
}
}, {
"code" : "527",
"isFaqMedia" : false,
"media" : "",
"question" : "Hoe lang kan ik stofzuigen als de batterij volledig is opgeladen voordat ik weer opnieuw moet opladen?",
"response" : "Dat is afhankelijk van het voltage van je batterij en van de geselecteerde stofzuigoptie (vloer of tapijt). Met een 24V batterij is het 50 minuten op stand 1 en 40 minuten op stand 2. Met een 18V batterij is het 40 minuten op stand 1 en 30 minuten op stand 2.",
"theme" : {
"code" : "VARIOUS_TOPICS",
"name" : "Andere vragen"
}
} ]
},
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