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"question" : "L'apparecchio si arresta durante il funzionamento e la luce/le luci lampeggiano molto velocemente.",
"response" : "L'apparecchio potrebbe essersi surriscaldato.
Arrestare l'apparecchio e lasciare che si raffreddi per almeno 1 ora.
Se il problema persiste, contattare il Servizio Clienti.",
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}, {
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"question" : "Il caricabatterie è collegato ma il tuo apparecchio non si carica.",
"response" : "Il caricabatterie non è collegato correttamente all'apparecchio o è difettoso.
Verificare che il caricabatterie sia collegato correttamente o contattare un Centro di assistenza autorizzato per sostituirlo.",
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}, {
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"question" : "L'apparecchio ha smesso di funzionare dopo che la spia di carica si è messa a lampeggiare.",
"response" : "L'apparecchio è scarico. Metterlo in carica.",
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"name" : "Assistenza tecnica"
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}, {
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"media" : "",
"question" : "Il caricabatterie si sta surriscaldando.",
"response" : "È perfettamente normale. L'aspirapolvere può rimanere sempre collegato al caricabatterie e questo non rappresenta un rischio.",
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"name" : "Assistenza tecnica"
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"question" : "La spazzola elettrica si arresta durante l'uso dell'aspirapolvere.",
"response" : "Il dispositivo di sicurezza termica si è attivato.
Spegnere l'aspirapolvere. Controllare che non ci sia niente che blocchi la rotazione della spazzola. Se si notano ostruzioni, rimuoverle e pulire la spazzola elettrica, quindi accendere l'aspirapolvere.",
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}, {
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"media" : "",
"question" : "L'aspirapolvere non aspira correttamente o produce un fischio.",
"response" : "• Il tubo è parzialmente bloccato: sbloccarlo.
• Il contenitore raccoglipolvere è pieno: svuotarlo e pulirlo.
• Il contenitore raccoglipolvere non è ben inserito: riposizionarlo correttamente.
• La spazzola di aspirazione è sporca: rimuovere la spazzola elettrica e pulirla.
• Il filtro in schiuma che protegge il motore è pieno: pulirlo.",
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}
}, {
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"media" : "",
"question" : "La spazzola elettrica non funziona correttamente e fa rumore.",
"response" : "• La spazzola rotante o il tubo sono bloccati: smettere di aspirare e pulire le parti.
• La spazzola è usurata: contattare un Centro di assistenza autorizzato per cambiare la spazzola.
• La cinghia è usurata: contattare un Centro di assistenza autorizzato per cambiare la cinghia.",
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}
}, {
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"isFaqMedia" : false,
"media" : "",
"question" : "Durante la carica dell'aspirapolvere la luce/le luci lampeggiano molto velocemente.",
"response" : "Il caricabatterie è difettoso o non si sta usando quello corretto.
Contattare un Centro di assistenza autorizzato per cambiare il caricabatterie.",
"theme" : {
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"name" : "Assistenza tecnica"
}
}, {
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"media" : "",
"question" : "Cosa fare se il cavo di alimentazione dell'apparecchio è danneggiato?",
"response" : "Non utilizzare l'apparecchio. Per evitare pericoli, farlo sostituire da un centro riparazioni autorizzato.",
"theme" : {
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"name" : "Assistenza tecnica"
}
}, {
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"isFaqMedia" : false,
"media" : "",
"question" : "Perché le prestazioni del mio aspirapolvere sono diminuite?",
"response" : "Controllare il filtro: se è in cattive condizioni, cambiarlo.
Svuotare il contenitore raccoglipolvere.
Controllare le condizioni della spazzola e ricondizionarla o cambiarla se necessario.",
"theme" : {
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"name" : "Assistenza tecnica"
}
}, {
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"media" : "",
"question" : "Perché l'autonomia del mio aspirapolvere sta diminuendo?",
"response" : "Controllare che la batteria sia completamente carica dopo un ciclo completo di ricarica.
Se la batteria è difettosa, sostituirla.",
"theme" : {
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}
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"media" : "",
"question" : "Dove posso lasciare il mio apparecchio se non funziona più?",
"response" : "Questo apparecchio è composto da diversi materiali che possono essere smaltiti o riciclati. Smaltirlo presso un punto di raccolta per apparecchiature domestiche.",
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"media" : "",
"question" : "Ho appena aperto la mia nuova macchina e credo che manchi uno dei pezzi. Che cosa devo fare?",
"response" : "Se ritiene che manchi un pezzo, chiami il Centro servizi ai consumatori: La aiuteremo a trovare una soluzione al problema.",
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}
}, {
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"media" : "",
"question" : "Dove posso comprare accessori, materiali di consumo e pezzi di ricambio per il mio apparecchio?",
"response" : "Vai alla sezione “Accessori” sul sito web per trovare facilmente tutto quello che ti serve per il tuo prodotto.",
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}, {
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"question" : "Quali sono le condizioni di garanzia del mio apparecchio?",
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