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    ", "theme" : { "code" : "MAINTENANCE_AND_CLEANING", "name" : "Maintenance et nettoyage" } }, { "code" : "2164", "isFaqMedia" : false, "media" : "", "question" : "Comment vider le bac à poussière ?", "response" : "
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    ", "theme" : { "code" : "MAINTENANCE_AND_CLEANING", "name" : "Maintenance et nettoyage" } }, { "code" : "1923", "isFaqMedia" : false, "media" : "", "question" : "Votre appareil s'arrête pendant son fonctionnement et le(s) voyant(s) de charge clignote(ent) très rapidement.", "response" : "Votre appareil est peut-être en surchauffe.
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    Si le problème persiste, contacter le Service Consommateur.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Support technique" } }, { "code" : "1922", "isFaqMedia" : false, "media" : "", "question" : "Le chargeur est connecté mais votre appareil ne charge pas.", "response" : "Le chargeur est mal connecté à l'appareil ou est défaillant.
    Vérifiez que le chargeur est bien connecté ou adressez-vous à un Centre de Services Agréés pour faire changer le chargeur.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Support technique" } }, { "code" : "1924", "isFaqMedia" : false, "media" : "", "question" : "L'appareil s'est arrêté après que le voyant de charge a clignoté.", "response" : "L'appareil est déchargé, veuillez le recharger.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Support technique" } }, { "code" : "1921", "isFaqMedia" : false, "media" : "", "question" : "Le chargeur chauffe.", "response" : "Il s'agit d'un phénomène tout à fait normal. L'aspirateur peut rester connecté au chargeur en permanence sans aucun risque.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Support technique" } }, { "code" : "1926", "isFaqMedia" : false, "media" : "", "question" : "L'électrobrosse s'arrête en cours d'aspiration.", "response" : "La sécurité thermique s'est déclenchée.
    Arrêtez l'aspirateur. Vérifiez qu'aucun élément ne gêne la rotation de la brosse. Si c'est le cas, retirez l'élément bloquant et nettoyez l'électrobrosse, puis remettez l'aspirateur en marche.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Support technique" } }, { "code" : "1927", "isFaqMedia" : false, "media" : "", "question" : "Votre aspirateur aspire moins bien, fait du bruit ou siffle.", "response" : "• Le tube ou le flexible sont partiellement bouchés : débouchez-les.
    • Le réceptacle à poussière est plein : videz-le et nettoyez-le.
    • Le bac à poussière est mal positionné : replacez-le correctement.
    • La tête d'aspiration est encrassée : démontez l'électrobrosse et nettoyez-la.
    • Le filtre mousse de protection du moteur est saturé : nettoyez-le.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Support technique" } }, { "code" : "1925", "isFaqMedia" : false, "media" : "", "question" : "L'électrobrosse fonctionne moins bien ou fait un bruit anormal.", "response" : "• La brosse rotative ou le flexible sont obstrués : arrêtez l'aspirateur et nettoyez-les.
    • La brosse est usée : adressez-vous à un Centre de Services Agréés pour faire changer la brosse.
    • La courroie est usée : adressez-vous à un Centre de Services Agréés pour faire changer la courroie.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Support technique" } }, { "code" : "1928", "isFaqMedia" : false, "media" : "", "question" : "À la mise en charge de l'aspirateur, le(s) voyant(s) de charge clignote(ent) très rapidement.", "response" : "Ce n'est pas le bon chargeur ou celui-ci est défectueux.
    Adressez-vous à un Centre de Services Agréés pour faire changer le chargeur.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Support technique" } }, { "code" : "409", "isFaqMedia" : false, "media" : "", "question" : "Que faire si le câble d'alimentation de mon appareil est endommagé ?", "response" : "N'utilisez pas votre appareil. Afin d'éviter tout danger, faites-le obligatoirement remplacer par un réparateur agréé.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Support technique" } }, { "code" : "2054", "isFaqMedia" : false, "media" : "", "question" : "Pourquoi mon aspirateur baisse en performance ?", "response" : "Vérifiez l'état du filtre, si ce dernier est en mauvais état, le changer.
    Videz le bac à poussière.
    Vérifiez l'état de la brossette et la remettre en état ou la changer si besoin.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Support technique" } }, { "code" : "2055", "isFaqMedia" : false, "media" : "", "question" : "Pourquoi l'autonomie de mon aspirateur diminue ?", "response" : "Vérifiez le bon chargement de la batterie après un cycle complet de chargement.
    Si la batterie est défaillante, veuillez la remplacer.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Support technique" } }, { "code" : "3127", "isFaqMedia" : false, "media" : "", "question" : "Mon appareil affiche un code erreur E1, E2, E3, E4 ou E5, qu’est-ce que cela signifie ?", "response" : "Trouvez comment résoudre les problèmes identifiés par ces codes erreurs en effectuant le diagnostic associé à votre produit.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Support technique" } }, { "code" : "3129", "isFaqMedia" : false, "media" : "", "question" : "Mon appareil fonctionne mais n’affiche rien. Que dois-je faire ?", "response" : "Découvrez comment effectuer les tests de diagnostic pour identifier le problème. Vous pourrez alors choisir de faire réparer votre produit chez un réparateur partenaire agréé, d'acheter un forfait de réparation ou d'effectuer vous-même la réparation.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Support technique" } }, { "code" : "3131", "isFaqMedia" : false, "media" : "", "question" : "Mon appareil ne démarre pas, que dois-je faire ?", "response" : "Identifiez la cause du dysfonctionnement grâce à un diagnostic. Vous pourrez alors choisir de faire réparer votre produit chez un réparateur partenaire agréé, d'acheter un forfait de réparation ou d'effectuer vous-même la réparation.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Support technique" } }, { "code" : "3133", "isFaqMedia" : false, "media" : "", "question" : "Mon appareil n’aspire plus ou aspire mal, comment puis-je résoudre le problème ?", "response" : "Utilisez notre outil de diagnostic associé à votre produit pour identifier la cause du problème. Vous pourrez alors choisir de le faire réparer chez un réparateur partenaire agréé, d'acheter un forfait de réparation ou d'effectuer vous-même la réparation.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Support technique" } }, { "code" : "3134", "isFaqMedia" : false, "media" : "", "question" : "Comment changer le filtre moteur de mon aspirateur balai sans fil X-Force Flex 11.60 ou 12.60 ?", "response" : "Changez votre filtre moteur grâce au pas-à-pas disponible ici.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Support technique" } }, { "code" : "3142", "isFaqMedia" : false, "media" : "", "question" : "Mon aspirateur balai sans fil X-Force Flex 11.60 ou 12.60 ne fonctionne pas correctement.", "response" : "Découvrez comment diagnostiquer votre appareil en toute simplicité en partant des symptômes perçus grâce à notre page diagnostic. Vous pourrez ainsi trouver la cause de votre panne et savoir quels entretiens ou réparations vous pourrez mettre en oeuvre pour continuer à profiter longtemps de votre aspirateur.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Support technique" } }, { "code" : "3146", "isFaqMedia" : false, "media" : "", "question" : "Comment changer la carte On/Off/Boost de mon aspirateur balai sans fil X-Force Flex 11.60 ou 12.60 ?", "response" : "Changez votre carte On/Off/Boost grâce au pas-à-pas disponible ici.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Support technique" } }, { "code" : "3149", "isFaqMedia" : false, "media" : "", "question" : "Comment changer la carte d’affichage de mon aspirateur balai sans fil X-Force Flex 11.60 ou 12.60 ?", "response" : "Changez votre carte Display grâce au pas-à-pas disponible ici.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Support technique" } }, { "code" : "3154", "isFaqMedia" : false, "media" : "", "question" : "Comment changer les roulettes de mon aspirateur balai sans fil X-Force Flex 11.60 ou 12.60 ?", "response" : "Changez les roulettes de votre aspirateur grâce au pas-à-pas disponible ici.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Support technique" } }, { "code" : "3159", "isFaqMedia" : false, "media" : "", "question" : "Comment changer la brosse centrale de mon aspirateur balai sans fil X-Force Flex 11.60 ou 12.60 ?", "response" : "Changez la brosse centrale de votre aspirateur grâce au pas-à-pas disponible ici.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Support technique" } }, { "code" : "739", "isFaqMedia" : false, "media" : "", "question" : "Où déposer mon appareil lorsqu'il arrive en fin de vie ?", "response" : "Déposez votre appareil dans un centre de tri sélectif ou un centre d'élimination des déchets.", "theme" : { "code" : "VARIOUS_TOPICS", "name" : "Questions diverses" } }, { "code" : "1467", "isFaqMedia" : false, "media" : "", "question" : "Je viens d'ouvrir mon nouvel appareil et je pense qu'il manque une pièce. Que dois-je faire ?", "response" : "Si vous pensez qu'une pièce est manquante, contactez le centre des services consommateurs et nous vous aiderons à trouver une solution appropriée.", "theme" : { "code" : "VARIOUS_TOPICS", "name" : "Questions diverses" } }, { "code" : "740_ROW", "isFaqMedia" : false, "media" : "", "question" : "Où puis-je acheter des accessoires, des consommables ou des pièces de rechange pour mon appareil ?", "response" : "Trouvez les accessoires, consommables et pièces de rechange pour votre produit en vous rendant dans la boutique accessoires du site.", "theme" : { "code" : "VARIOUS_TOPICS", "name" : "Questions diverses" } }, { "code" : "925_ROW", "isFaqMedia" : false, "media" : "", "question" : "Quelles sont les conditions de garantie de mon produit ?", "response" : "Toutes les informations sont détaillées dans la rubrique Garantie de ce site.", "theme" : { "code" : "VARIOUS_TOPICS", "name" : "Questions diverses" } } ] }, "finishedProducts" : [ ], 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