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", "theme" : { "code" : "MAINTENANCE_AND_CLEANING", "name" : "Mantenimiento y limpieza" } }, { "code" : "1923", "isFaqMedia" : false, "media" : "", "question" : "El dispositivo se detiene durante el funcionamiento y la luz o luces parpadean con mucha rapidez.", "response" : "El dispositivo puede estar sobrecalentándose.
Detén el dispositivo y deja que se enfríe durante al menos 1 hora.
Si el problema persiste, ponte en contacto con el Servicio al Consumidor.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Asistencia técnica" } }, { "code" : "1922", "isFaqMedia" : false, "media" : "", "question" : "El cargador está conectado pero el dispositivo no está cargando.", "response" : "El cargador no está conectado correctamente al dispositivo o está defectuoso.
Comprueba que el cargador esté correctamente conectado o ponte en contacto con un servicio técnico oficial para cambiar el cargador.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Asistencia técnica" } }, { "code" : "1924", "isFaqMedia" : false, "media" : "", "question" : "El dispositivo se ha detenido después de que la luz de carga haya parpadeado.", "response" : "El dispositivo se ha descargado, recárgalo.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Asistencia técnica" } }, { "code" : "1921", "isFaqMedia" : false, "media" : "", "question" : "El cargador se calienta.", "response" : "Es perfectamente normal. El aspirador puede estar permanentemente conectado al cargador sin ningún riesgo.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Asistencia técnica" } }, { "code" : "1926", "isFaqMedia" : false, "media" : "", "question" : "El cepillo motorizado se detiene durante el uso del aspirador.", "response" : "El dispositivo de seguridad térmica se ha activado.
Detén el aspirador. Comprueba que nada obstruye la rotación del cepillo. Si hay una obstrucción, retírala y limpia el cepillo motorizado; a continuación enciende el aspirador.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Asistencia técnica" } }, { "code" : "1927", "isFaqMedia" : false, "media" : "", "question" : "La aspiración del aspirador no funciona correctamente o emite un ruido de silbido.", "response" : "• El tubo o manguera está parcialmente bloqueado: desbloquéalos.
• El colector de polvo está lleno: vacíalo y límpialo.
• El colector de polvo no está correctamente montado: recolócalo correctamente.
• El cabezal de aspiración está sucio: retira el cepillo motorizado y límpialo.
• El filtro de protección de espuma del motor está lleno: límpialo.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Asistencia técnica" } }, { "code" : "1925", "isFaqMedia" : false, "media" : "", "question" : "El cepillo motorizado no está funcionando correctamente o hace un ruido.", "response" : "• El cepillo giratorio o la manguera están obstruidos: detén la aspiración y limpia las piezas.
• El cepillo está gastado: ponte en contacto con un servicio técnico oficial para cambiar el cepillo.
• La correa está gastada: ponte en contacto con un servicio técnico oficial para cambiar la correa.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Asistencia técnica" } }, { "code" : "1928", "isFaqMedia" : false, "media" : "", "question" : "Al cargar el aspirador, la luz o luces parpadean con mucha rapidez.", "response" : "No se está utilizando el cargador correcto o el cargador está defectuoso.
Ponte en contacto con un servicio técnico oficial para cambiar el cargador.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Asistencia técnica" } }, { "code" : "409", "isFaqMedia" : false, "media" : "", "question" : "¿Qué tengo que hacer si el cable de alimentación del aparato está dañado?", "response" : "No utilice el aparato. Para evitar riesgos, sustitúyalo en un centro de reparación autorizado.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Asistencia técnica" } }, { "code" : "2005", "isFaqMedia" : false, "media" : "", "question" : "¿Cómo se cambia la batería?", "response" : "
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Vacía el depósito de suciedad.
Comprueba el estado del cepillo y restáuralo o cámbialo si es necesario.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Asistencia técnica" } }, { "code" : "2055", "isFaqMedia" : false, "media" : "", "question" : "¿Por qué está reduciéndose la autonomía del aspirador?", "response" : "Comprueba que la batería esté completamente cargada tras un ciclo de carga completo.
Si la batería está defectuosa, sustitúyela.", "theme" : { "code" : "TECHNICAL_SUPPORT", "name" : "Asistencia técnica" } }, { "code" : "739", "isFaqMedia" : false, "media" : "", "question" : "¿Dónde puedo desechar el aparato al final de su vida útil?", "response" : "Tu aparato contiene numerosos materiales recuperables o reciclables. 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Aspiradora escoba sin cable X-Pert de Rowenta

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