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"question" : "¿Debo preparar la habitación antes de que el robot aspirador realice la limpieza?",
"response" : "Antes de usar el robot aspirador, asegúrate de que la zona no tiene obstáculos, cables eléctricos, ropa u otros objetos potencialmente peligrosos que podrían hacer que el aparato se descomponga o provocar otros accidentes.",
"theme" : {
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}, {
"code" : "1756",
"isFaqMedia" : false,
"media" : "",
"question" : "¿Puedo cargar el robot aspirador mientras el conmutador principal de alimentación está desconectado?",
"response" : "Sí, el robot se puede cargar en la base de carga, incluso cuando el conmutador principal de alimentación está desconectado.",
"theme" : {
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}, {
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"isFaqMedia" : false,
"media" : "",
"question" : "El robot no da comienzo a la limpieza (arranque manual o a través de la aplicación).",
"response" : "Comprueba que el interruptor situado debajo del robot está en la posición de encendido correcta.",
"theme" : {
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}, {
"code" : "1804",
"isFaqMedia" : false,
"media" : "",
"question" : "¿Con qué frecuencia debería sustituir los cepillos laterales?",
"response" : "Los cepillos laterales se deben sustituir por unos nuevos cada 6 meses.",
"theme" : {
"code" : "MAINTENANCE_AND_CLEANING",
"name" : "Mantenimiento y limpieza"
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}, {
"code" : "1711",
"isFaqMedia" : false,
"media" : "",
"question" : "¿Cómo puedo extraer y vaciar el depósito de suciedad del aspirador?",
"response" : "",
"theme" : {
"code" : "MAINTENANCE_AND_CLEANING",
"name" : "Mantenimiento y limpieza"
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}, {
"code" : "2006",
"isFaqMedia" : false,
"media" : "",
"question" : "¿Cómo se limpian el filtro y el depósito de suciedad?",
"response" : "",
"theme" : {
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"name" : "Mantenimiento y limpieza"
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}, {
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"isFaqMedia" : false,
"media" : "",
"question" : "¿Cómo se limpia el cepillo?",
"response" : "",
"theme" : {
"code" : "MAINTENANCE_AND_CLEANING",
"name" : "Mantenimiento y limpieza"
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}, {
"code" : "1762",
"isFaqMedia" : false,
"media" : "",
"question" : "¿Por qué el robot no vuelve a la base de carga?",
"response" : "Existen varias razones posibles:
• Si el robot no ha empezado desde la base de carga, no volverá a ella. En este caso, el robot volverá a su punto de origen.
• Si el robot ha aspirado en el modo Spot, el robot volverá a su punto de origen.
• Si el robot se levanta y se vuelve a colocar en el suelo, intentará reubicarse solo. Si no puede hacerlo, volverá a su punto de origen.",
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}, {
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"isFaqMedia" : false,
"media" : "",
"question" : "La carga automática del robot no funciona bien.",
"response" : "Puedes realizar las siguientes acciones:
• Desactiva y enciende el conmutador principal de alimentación.
• Desenchufa el cable y enchúfalo de nuevo a la base de carga.
• Asegúrate de que los terminales de carga y las ventanas del sensor no estén atascados y, a continuación, seca el cuerpo principal y la base de carga con un paño seco. No olvides desconectar el conmutador principal de alimentación y apagar el robot antes de secarlo con cuidado.
• Comprueba que no haya ningún obstáculo, como puede ser el caso de un objeto reflectante, una silla, etc. , situado cerca de la base de carga.
Si tras estos pasos, la carga automática sigue sin funcionar bien, ponte en contacto con una empresa de reparación de aspiradores autorizada.",
"theme" : {
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}, {
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"isFaqMedia" : false,
"media" : "",
"question" : "El robot no se inicia.",
"response" : "Comprueba lo siguiente:
• Si el interruptor debajo del robot está en la posición de encendido correcta.
• Si la pantalla está encendida. En caso contrario, carga el robot en la base.",
"theme" : {
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"isFaqMedia" : false,
"media" : "",
"question" : "Códigos de error",
"response" : "El robot puede experimentar determinados problemas que se representan mediante códigos de error.
Para más información sobre la descripción de los códigos de error y su solución, consulta el manual del usuario.",
"theme" : {
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}, {
"code" : "1773",
"isFaqMedia" : false,
"media" : "",
"question" : "El robot no puede encontrar la base de carga.",
"response" : "Comprueba lo siguiente:
• La base de carga no se debe montar sobre un tapete.
• La base de carga no se debe exponer a los rayos del sol ni se debe situar cerca de ninguna fuente de calor.
• El espacio libre en el lateral y la parte frontal de la base de carga cumple con las instrucciones del manual del usuario.
• El enchufe está correctamente conectado a la base de carga.
• El cable de carga está conectado al suministro eléctrico.
• No hay objetos que obstruyen la zona circundante de la base de carga.
• No hay objetos cerca de los terminales de la base de carga.
• La base de carga está activada (el indicador LED es de color verde).
Si tras comprobar estos elementos, el robot sigue sin poder encontrar la base de carga, ponte en contacto con una empresa de reparación de aspiradores autorizada.",
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"isFaqMedia" : false,
"media" : "",
"question" : "El indicador del robot parpadea varias veces y emite pitidos.",
"response" : "La luz parpadeante y la señal de sonido indican un error.
Para más información sobre la descripción del error y su solución, consulta el manual del usuario.",
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"isFaqMedia" : false,
"media" : "",
"question" : "¿Qué tengo que hacer si el cable de alimentación del aparato está dañado?",
"response" : "No utilice el aparato. Para evitar riesgos, sustitúyalo en un centro de reparación autorizado.",
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"isFaqMedia" : false,
"media" : "",
"question" : "¿Cómo se cambia la batería?",
"response" : "",
"theme" : {
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}, {
"code" : "1740",
"isFaqMedia" : false,
"media" : "",
"question" : "¿Necesito usar otro aspirador además de uno robótico?",
"response" : "Sí, se recomienda usar un robot aspirador para mantener la limpieza, pero aún habrá superficies en las que el robot no sea tan eficiente como un aspirador no robótico.",
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"media" : "",
"question" : "¿Puedo programar el robot aspirador para que funcione en mi ausencia?",
"response" : "Sí, puedes programar una única sesión de limpieza o configurar una función de limpieza diaria mediante la aplicación móvil.",
"theme" : {
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}, {
"code" : "1747",
"isFaqMedia" : false,
"media" : "",
"question" : "¿Por qué no puedo añadir más programas para el mismo día?",
"response" : "El robot está limitado a un programa al día para garantizar la limpieza óptima de todas las habitaciones accesibles.",
"theme" : {
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"isFaqMedia" : false,
"media" : "",
"question" : "¿Por qué el robot no vuelve a la base de carga tras la aspiración en el modo Spot?",
"response" : "Esto ocurre porque el robot no ha empezado desde la base de carga: puesto que el robot vuelve a su punto de origen, volverá a donde comenzó la aspiración en el modo Spot.",
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"code" : "739",
"isFaqMedia" : false,
"media" : "",
"question" : "¿Dónde puedo desechar el aparato al final de su vida útil?",
"response" : "Tu aparato contiene numerosos materiales recuperables o reciclables. Déjalo en un punto local de recogida de residuos.",
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"question" : "Acabo de abrir mi máquina nueva y creo que falta una pieza. ¿Qué debo hacer?",
"response" : "Si crees que falta una pieza, llama al Centro de Servicio al Consumidor y te ayudaremos a encontrar una solución adecuada.",
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"question" : "¿Dónde puedo comprar accesorios, consumibles o piezas de repuesto para el dispositivo?",
"response" : "Vaya a la sección «Accesorios» del sitio web y ahí encontrará fácilmente lo que necesite para su producto.",
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"question" : "¿Cuáles son las condiciones de garantía de mi aparato?",
"response" : "Consute una información más detallada en la sección de Garantía de este sitio web.",
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